Privacy Policy

Table of Contents

Last updated: 2026

UEA8 Casino (“UEA8”, “we”, “us”) operates uea-8.my. This Privacy Policy explains what personal data we collect when you use our platform, why we collect it, who we share it with, and what rights you have over it. By completing UEA8 registration or using any part of the platform, you agree to the practices described here.

UEA8 operates under a PAGCOR gaming licence and applies security standards including 256-bit SSL/TLS encryption on all player data in transit.

1. Data We Collect

Account & Identity

Full name, date of birth, nationality
Email address and phone number
Username and encrypted password
Government-issued ID (MyKad or passport) — collected during KYC verification only

Financial

Bank account or e-wallet identifiers for deposits and withdrawals
Transaction history, amounts, dates, and payment methods
Cryptocurrency wallet addresses where applicable

Technical & Device

IP address, device type, operating system, browser type and version
Session duration, pages visited, game activity logs
UEA8 app version for mobile users
Cookies and similar tracking technologies (see Section 5)

Communication

Live chat and email support transcripts
Survey responses and promotional feedback
Marketing consent records

2. How We Use Your Data

Account operation — login sessions, game access, account preferences
Payment processing — deposits, withdrawals, transaction verification
KYC / AML compliance — identity verification per FATF AML recommendations
Fraud prevention — detection of suspicious activity and account security
Personalisation — game recommendations and relevant bonus offers
Customer support — query resolution and service improvement
Marketing — bonus alerts and promotion notifications (consent-based only)
Legal compliance — records required by PAGCOR licence and applicable law

3. Legal Basis for Processing

Contract performance — necessary to operate your UEA8 account
Legal obligation — KYC, AML, and financial records required by our gaming regulator
Legitimate interests — fraud prevention, platform security, service improvement
Consent — marketing emails and optional analytics cookies (withdraw consent any time)

4. Data Sharing

UEA8 does not sell your personal data. We share data only with:

Payment processors — banks, e-wallets, and crypto platforms for transaction processing
KYC providers — identity verification services checking documents against databases
Game providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI and others receive anonymised session data to operate games; providers are certified by BMM Testlabs and iTech Labs
IT and hosting partners — cloud infrastructure under strict data processing agreements
Regulatory authorities — PAGCOR and competent authorities where legally required

5. Cookies & Tracking

Essential cookies — required for UEA8 login sessions and platform security. Cannot be disabled.
Analytics cookies — track page usage to improve the platform. Opt-out available.
Preference cookies — store language, currency, and display settings.
Marketing cookies — measure ad effectiveness. Requires explicit consent.

Manage preferences via the cookie banner on first visit. Disabling essential cookies prevents login. For more on how cookies work: Google’s cookie guide.

6. Data Retention

Active account data — held for the life of your account
Transaction records — minimum 5 years (PAGCOR regulatory requirement)
KYC documents — minimum 5 years after account closure
Support communications — 2 years from last contact
Marketing consent — until consent is withdrawn

7. Security

256-bit SSL/TLS on all data in transit
AES-256 encryption on data at rest
Two-factor authentication (2FA) available for all player accounts
Regular security audits and penetration testing
Role-based internal access controls

In the event of a data breach posing material risk to players, UEA8 will notify affected accounts within 72 hours of discovery.

8. Your Rights

Access — request a copy of all data we hold about you
Rectification — correct inaccurate or incomplete data
Erasure — request deletion (subject to PAGCOR retention requirements)
Restriction — limit how we use your data in specific circumstances
Portability — receive your data in a structured, machine-readable format
Object — opt out of direct marketing or profiling at any time
Withdraw consent — for marketing emails and analytics cookies at any time

Submit requests to: [email protected]. We respond within 30 calendar days. For general queries: UEA8 Contact page.

9. Minors

UEA8 is for players aged 18 and above. Accounts found to belong to under-18 users are closed immediately with balances returned. Report suspected underage accounts to [email protected]. For resources on protecting minors: GamCare parents guide.

10. Third-Party Links

UEA8 may link to game providers, affiliates, or external resources. This policy applies only to uea-8.my. Third-party sites have their own privacy policies.

11. Policy Changes

Material changes to this policy are communicated via email notification and a login-screen notice. Continued use after changes constitutes acceptance.

12. Contact — Data Protection

Email: [email protected]
Live Chat: available 24/7 on uea-8.my and the UEA8 app
Postal: UEA8 Casino, [Registered Address]

For information on data subject rights under international frameworks, see the ICO guide to data rights.